Charged and upgraded before end of trial

[user-removed]

Plan

Family

Country

 Switzerland

My Question or Issue

 On 30/11/2018, I bought the 3-month trial for 0.99 CHF. Today, I was charged for 19.90 CHF. The 3 months are not up yet (1 month = 30/12/2018, 2 months = 30/01/2019, 3 months = 28/02/2019) and, as you can see with the attachment, even they were, I would be charged for 12.95 CHF for Premium and not 19.90 CHF for Family. I am very unhappy about that Spotify move and ask to be refunded immediately. After that, I will cancel the trial in order not to be wrongfully charged again.

[OneByBoo]

Hey there @user-removed,

thanks for reaching out to the community !

Please use this help guide on finding accounts that may be listed under your details.

In most cases, "extra" or different charges are happening due to users having more than one account.

In addition, this help guide on possible reasons for getting "extra" charges is always a good info to have.

Before you more forward on contacting support, read the Spotify Refund Policy here and follow the steps to support in case needed.

Let me know if you need further help 😃

[user-removed]

Hi OneByBoo,

Thanks for your reply.

I do not have more than one account.

I've contacted support and expect a prompt refund, this is unacceptable.