Charged, but I don't know account details

Solved!
Reply

Charged, but I don't know account details

Pluton89
Casual Listener

 

Hello,

 

I am automatically charged for premium for the account that I do not use. However, I am unable to cancel subscribtion, because I don't know on who this account is registered on, what are its email adress or password. What now? 😉

 

Latest bank transfer title is P097C447D1, maybe it helps.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Bittencourt
Rock Star 21
Rock Star 21

Hi @Pluton89, welcome to the community.

 

Do you think it's possible that you have more than one Spotify account?

 

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

5 Replies
Solution!

Bittencourt
Rock Star 21
Rock Star 21

Hi @Pluton89, welcome to the community.

 

Do you think it's possible that you have more than one Spotify account?

 

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Pluton89
Casual Listener

Thank you @

As I've said - I do not know the details of the Spotify account the subscribtion is paid for. I do own a Premium for myself, but I don't know who's the second account owner - that's the problem. Currently I am trapped 😉

Bittencourt
Rock Star 21
Rock Star 21

Ok @Pluton89,

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them

 

A great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

 

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

 

Hope this is more helpful 🙂

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Pluton89
Casual Listener

@Bittercount

 

Thank you! After payment verification support gave me hint about the account and I've managed to find it.

 

PS. I never know that my dad uses Spotify...

Bittencourt
Rock Star 21
Rock Star 21

Hey @Pluton89, you're welcome!

 

I'm glad I could help you.

 

Let me know if you have any other questions 🙂

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS