Charged but i don't pay

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Charged but i don't pay

JennoBgrt1
Newbie

My mother started a family pack. She pays for it. I don't.

Still recently spotify takes money from my account. How?

I went to the bank to shut down the payment but the bank told me they cant do this, because of the contract i have with spotify. 

Plan

Free/Premium

Country

Belgium

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 Reply
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Re: Charged but i don't pay

Rock Star 11
Rock Star 11

Hi @JennoBgrt1 ,

 

Sorry for the late response!

 

It may be possible that you have a second account in your name. 

 

Can you let me know how much was charged on your card. Also please take a look here and let me know what it shows:

https://support.spotify.com/account_payment_help/subscription_information/how-do-i-check-my-subscrip...

Robert_WRock Star 11
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