Spotify Community

JennoBgrt1 · 2019-06-04

My mother started a family pack. She pays for it. I don't.

Still recently spotify takes money from my account. How?

I went to the bank to shut down the payment but the bank told me they cant do this, because of the contract i have with spotify.

Plan

Free/Premium

Country

Belgium

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Robert_W · 2019-06-10

Hi @JennoBgrt1 ,

Sorry for the late response!

It may be possible that you have a second account in your name.

Can you let me know how much was charged on your card. Also please take a look here and let me know what it shows:

Robert_WRock Star 11

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Charged but i don't pay