Charged but not on premium anymore!

Zozograms · 2017-04-27

Hi, I used to have a premium account but stopped it a few months ago. Just been reviewing my statements and I've been charged the last two months even though I'm definitely not still premium (I've got adverts!)
Just gone through the process of checking for other accounts on my few email addresses but no luck! Any ideas how to stop this payment for an account I'm not using? Thank you!!!

MattSuda · 2017-04-28

Hey @Zozograms

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Help categories

Account & Payment

Using Spotify

Listen Everywhere