Charged but not using

[Goldimacs]

My elderly father has Spotify payments coming out on his credit card even though he has never set up or used a Spotify account. How can he cancel this asap?

[Maxim]

Hey @Goldimacs,

He should reach out to Support, so they can try to locate the account:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.