Charged but still on free subscription

[Papawill]

So I've been trying to get the student discount, they needed some verification that I haven't finished and then I found out I already got charged for the subscription. I tried to contact their twitter @spotifycares but I haven't gotten a single response and also @spotifyusa. I'm not trying to try subscribe again as they ask for my bank account number first before continuing to the student verification. I also tried signing out and signing back but my account is still on free. Please if anyone could help, I would really appreciate it. I'm not trying to pay here for nothing. This is disappointing.

[Jacob]

Hey @Papawill, welcome to the Spotify Community!

Don't worry! If you haven't received an email payment confirmation receipt, then the charge to your account should only be pending. It will be canceled shortly. If you check again in a couple days and the charge is still there, let me know and I will help you get it refunded 🙂