Charged double the price

[Abdulmohsen823]

This is my second month in a row and I have been charged again SAR40 instead of SAR 20 !!! Can you please refund me!!! or find a solution to that!! I don't wana keep paying SAR 40 and others pay 20. I sent an email before and you said no we didn't but here go again!! 

[OneByBoo]

Hey there @Abdulmohsen823,

thanks for reaching out to the community!

Sorry to hear you're having this issue.

As you're being charged the same amount twice it may indicate you might have a second account.

Please check this help guide on "Finding Accounts" to try and solve the issue.

Let me know if there's anything else i can do for you.

[Abdulmohsen823]

Ok help to désactive one of the accounts !!!! Please, I can not afford paying SAR 40 every month! Like I want only my login to fb ! I don’t wana use this this email or username!!!

Please

[OneByBoo]

Hey there @Abdulmohsen823,

and thanks for getting back with me!

Please visit Spotify.com, log in with the details of the subscription you wish to cancel and follow the steps here:

- Profile (Right top corner)

- Account

- Manage Plan

- Change Or Cancel 

- Cancel Premium

Note: Please be advised that you follow the steps only if you verified having 2 accounts and you know exactly which one you want to cancel (FB or E-mail)

Let me know how you did 😃