Charged even after cancelling

NicoleC1 · 2017-12-27

I have 2 spirit accounts and I accidentally renewed wth premium with wrong email. I quickly realized this and cancelled my subscription within 5 mins. I received notifications that the premium was cancelled. However, I was still charged 9.99 in November and December but I cancelled so I need to know how to get that money returned to me as I was charged in error.

please help!

Billy-J · 2018-08-28

Hey @NicoleC1, apologies for the late reply, but maybe I can still help 🙂

In this case, I’d recommended checking out this support article for more info and the next steps to take.

Let me know if that helps!

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Help categories

Account & Payment

Using Spotify

Listen Everywhere