Charged for Student and Regular Premium

Reply

Charged for Student and Regular Premium

xoalxssaox
Newbie

I'm not happy. I was charged for the student premium when it said I was in eligible and then I did the regular premium and I was also charged for it as well! This needs to be fixed. 

1 Reply

Re: Charged for Student and Regular Premium

Alfredo
Roadie

Hey @xoalxssaox, welcome to the community!

 

Thanks for getting in touch with us, we'll gladly help you out.

 

Let's try following this troubleshooting to make sure you don't have multiple Spotify accounts which could be causing this issue.

 

If you're sure you only have one account, the discount payment might be pending, which just means that the transaction is on hold and the money will go back to your bank account soon.

 

We suggest contacting your bank for more information about pending payments.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
SUGGESTED POSTS