Charged for both student and normal premium

[Bethos3]

A while ago I upgraded to premium through UNiDAYS but it ran out so when I re updated it, it has been charging me for both the normal premium service (£9.99 per month) and the student premium (£4.99 per month) for the past couple of months. Why is this happening and how can I stop the £9.99 payment?

[LordRollin]

Hi @Bethos3. Sorry to hear that you've run into that spot of trouble. Your best bet moving forward here will likely be contacting support. To contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.

Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling. Please let me know if you have any other questions or concerns that I might be able to assist you with. Cheers!