Charged for free trial?

Reply

Charged for free trial?

Alisa91
Casual Listener

Plan

Free/Premium

Country

US/UK

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Just signed up for Spotify student - says 3 months free and then 4.99/month... why have I been charged for my first month, and then on the account details it shows the next payment is due next month - where are the free three months???

7 Replies

Re: Charged for free trial?

Rock Star 22
Rock Star 22

Hey @Alisa91, thanks for reaching out to the Community!

Help's here.

Have you tried Premium in the past (the individual Premium subscription, Premium for Family or Premium for Students), or have you used your payment method on any of Spotify's services?

 

Keep me updated :) 

Billy-JRock Star 22
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Re: Charged for free trial?

Alisa91
Casual Listener

Hi @Billy-J, thanks for your reply! That's not something I can remember I'm afraid; the last time I even logged in to spotify was over a year ago :/

Re: Charged for free trial?

Rock Star 22
Rock Star 22

Hey @Alisa91,

 

That's ok! Could you send me a screenshot of your Receipts page? Please make sure to hide sensitive info when posting to the Community.

 

I hope this helps :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Charged for free trial?

Alisa91
Casual Listener

Thanks @Billy-J!

I'm not sure if the usernam also constitutes as sensitive, but i've blacked this out just in case.

Screenshot 2019-09-07 at 02.41.03.pngScreenshot 2019-09-07 at 02.41.17.png

Re: Charged for free trial?

Rock Star 22
Rock Star 22

Hey @Alisa91,

 

That's ok! Could you send me a screenshot of this page?

 

Keep me updated :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Charged for free trial?

Alisa91
Casual Listener

Oh dear - i see a 99p payment in June last year. Is this why it's not giving me the student offer?

Screenshot 2019-09-09 at 10.27.08.png

Re: Charged for free trial?

Rock Star 22
Rock Star 22

Hey @Alisa91,

 

Thanks for sharing those screenshots with me!

Yes, since the student discount trial offer is only available for people who haven't tried Premium in the past, you won't be able to use another trial on Premium for Students.

 

There is some more info on Premium trials here.

I hope this helps :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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