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Charged for premium, account never upgraded

Charged for premium, account never upgraded

I've had this problem with spotify before. I tried to sign up for student premium, I guess my school isn't on the list idk, and it said there was an error processing. The receipts section of my spotify account shows no charges but sure enough there was a charge to my bank account 

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1 Reply

Hey @sirenes29,

 

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂


A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.


If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

 

Have you tried manually verifying yourself as a student on https://spotify.sheerid.com yet?

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