My Question or Issue
I was charged the $9.99/mth fee on 12/31/2018 for my premium account, which would renew on 1/31/2019.
On 1/2/2019 I upgraded to premium for family and was charged $14.99 with a renewal on 1/20/2019.
#1 - I have technically paid $9.99+14.99 for January 2019 - should I not get credit for the original premium payment when I upgraded to premium family?
#2 - Why does the premium family renew on 1/20/2019? $14.99 should cover the entire month, not 18 days from 1/2/2019 to 1/20/2019.
It should renew on 2/2/2019.