Announcements

Help Wizard

Step 1

NEXT STEP

Charged for premium even though i renewed student discount last month

Charged for premium even though i renewed student discount last month

Plan

Premium for Students

Country

 Canada

Device

Samsung Galaxy S4

Operating System

Windows 10 

My Question or Issue

 I extended my student discount and got a confirmation page in mid September however, I was charged the regular premium price and had to reconfirm my status again today. Why did this happen and is there any way I can get a refund? 

Reply
2 Replies

Hey @h4mmy_,

 

Thanks for getting in touch, happy to help! 

 

If you got the confirmation but you didn't get the discount, it seems like something went wrong with the renewal. No worries, you can reactive the discount through this link 🙂

 

To see if you're eligible for a refund, check out this page! 

 

Have an amazing day 🙂 

Hey @h4mmy_.

Thanks for coming to the Community.

 

We're just checking in, to see how you're getting on here.

 

If this is still happening after the advice suggested we'd recommend taking a look at this article, and the steps to check for a second account.

 

Let us know if you still need a hand!
We'd be happy to see what else we can do.

Suggested posts