Charged for student premium&reg premium

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Charged for student premium&reg premium

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Hi, I tried to get a subscription for a student account but it could not recognise my college so I decided to go for the regular premium but have been charged for both. Why is it so difficult to get a hold of someone from Spotify for help??

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Re: Charged for student premium&reg premium

Rock Star 24
Rock Star 24

Hey @Thea244,

 

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

MaximRock Star 24
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