Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Charged full price after subscription cancellation

Charged full price after subscription cancellation

Hi, 

I used the spotify trial and loved it, was going to apply for a student account once it had finished. However, the first month after it finished, it charged me full price £9.99 which is my own fault, so i cancelled it on the 27th march so that i could set up the student account. Was immediately charged another months subscription, even though it was not due for another day. Is there any way i can be refunded the £9.99 I was charged, because before i cancelled my subscription I checked my online banking and saw no money had been taken out since the 28th of feb. I am dissapointed to be charged again, as i am already a student who generally doesnt have a lot of spare money to lose to situations like these

 

Thanks for any help in advance

 

Reply
1 Reply

Hey Mayorbee96,

 

If you believe you are eligible for a refund, please get in  contact with Spotify support and they can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

 

If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos! 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts