Charged full price instead of .99 promotion

[Visualecho]

Plan

Premium

Country

Device

Samsung Galaxy 8

Operating System

Android Oreo

My Question or Issue

 I was charged full price instead of the .99 cent promotion. Please correct the issue

[Billy-J]

Hey @Visualecho, and welcome to the community.

Hope you're doing great!

Could you send me a screenshot of the offer? Also, please keep in mind that to get this offer - you need to be new Premium, and make sure that the payment method you are using isn't connected to any of Spotify's services.

Keep me posted 🙂

[Visualecho]

Please assist in a refund as I forgot I had an account.

[Billy-J]

@Visualecho,

Thanks for the reply 🙂

In this case, I'd recommend getting in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Have a nice day!