Charged full price instead of .99 promotion

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Charged full price instead of .99 promotion

Visualecho
Casual Listener

 

Plan

Premium

Country

 

Device

Samsung Galaxy 8

Operating System

Android Oreo

 

My Question or Issue

 I was charged full price instead of the .99 cent promotion. Please correct the issue

3 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @Visualecho, and welcome to the community.

Hope you're doing great!

 

Could you send me a screenshot of the offer? Also, please keep in mind that to get this offer - you need to be new Premium, and make sure that the payment method you are using isn't connected to any of Spotify's services.

 

Keep me posted 🙂

Billy-JRock Star 24
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Visualecho
Casual Listener
Please assist in a refund as I forgot I had an account.

Billy-J
Rock Star 24
Rock Star 24

@Visualecho,


Thanks for the reply 🙂

 

In this case, I'd recommend getting in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly.

 

Have a nice day!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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