Charged on an expired credit card and wasn't warned when gift voucher expired

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Charged on an expired credit card and wasn't warned when gift voucher expired

Casual Listener

Hi, not sure where to sort this, but I noticed I had an overdue bill for an expired credit card. I checked and sure enough, Spotify still managed to put a charge on this card after it expired. Needless to say, I have interest charges on it too now since I wasn't aware this happened (I thought I went from a gift voucher straight to family plan, but turns out there was an extra month between I was charged for).

 

So also, a warning email about that would vouchers expiring too.

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Re: Charged on an expired credit card and wasn't warned when gift voucher expired

Rock Star 16
Rock Star 16

Hey @stjol, thanks for coming to the Spotify Community!

 

If you believe you might be eligible for a refund, all you need to do is get in contact with Spotify support and they can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

JacobRock Star 16
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