Charged twice a month, but the second charge was somehow made in the future...

[Drabler]

Plan

Premium 

My Question or Issue

 Today is the 26/01/2019 and I happened to open my bank account as I tend to regularly check if there was made any unauthorized transations. I found that I was charged twice for the Spotify Premium for $11.99. The first charge was on the 24/01/2019 and somehow the second charge shows that it was made on 29/01/2019, although it is 26/01/2019 as of today. I've checked to see if spotify charged me twice and maybe I won't be charged in the next month, but I was wrong. On my Subscription and Payment setting in my spotify account it says that my subscription will be renewed on 23/2/2019, which is the next month. I'd like to know why I was charged twice this month and why the second charge was made in the future somehow. I only have one spotify account.

[Brunelicia]

Hey there,

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps! 🙂

[Drabler]

Hi Brunelicia,

I've already read this thread before posting mine and went through all
steps to see if I could figure it out on my own, but none of those answers
applied to me.

[Brunelicia]

Hey @Drabler, I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

I hope this helps! 🙂