Charged twice after failed payment and after updating payment details

[clgballesteros]

Plan Premium

Country Philippines

My Question or Issue

Today's when I'm charged for my monthly premium for family subscription. I received an email from Spotify stating that my payment failed and that I should update my payment details, but then I received an SMS from Globe GCash (Like PayPal) stating that 194php was deducted from my account. I then proceeded to update my payment details and then was charged another 194php. So there. That's my problem, why was I charged twice? And will I be refunded for it?

[MrAlexG]

Hey there!

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps!

Have an awesome day!