Charged twice after failed payment and after updating payment details

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Charged twice after failed payment and after updating payment details

clgballesteros
Newbie

 

Plan Premium

Country Philippines

 

My Question or Issue

 

Today's when I'm charged for my monthly premium for family subscription. I received an email from Spotify stating that my payment failed and that I should update my payment details, but then I received an SMS from Globe GCash (Like PayPal) stating that 194php was deducted from my account. I then proceeded to update my payment details and then was charged another 194php. So there. That's my problem, why was I charged twice? And will I be refunded for it?

 

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1 Reply

MrAlexG
Composer

Hey there!

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps!

Have an awesome day!

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