Spotify Community

Shayapatten · 2019-07-16

None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Billy-J · 2019-07-16

Hey @Shayapatten, thanks for reaching out to the Community!

I'm sorry to hear this. Could you send me a screenshot your subscription status here? Make sure to hide sensitive info when posting to the Community.

It's also best to let me know when your subscription will expire, so I can take a look.

Thanks 🙂

Billy-JSpotify Star

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Charged twice for premium But account says payment failed??