Charged twice in a month

[dropss]

Plan

Premium

Country

South Africa 

Device

Huawei 

Operating System

Android Oreo 

My Question or Issue

Why in the world am I being charged twice?! I only have one account and no one has logged on to my account so why am I charged twice in one month. Your contact us page is not helpful at all so please don't direct me there.

[OneByBoo]

Hi @dropss,

thanks for reaching out to the community !

Before we start, i want to point out this info page regarding unexpected charges.

It holds valuable info and can find the source of the mistaken payments.

Then, what i would like you to do is to use this help page to locate all the accounts listed with your details and to make sure you do not have any other active accounts causing these extra payments.

If you find any extra account, make sure to cancel them following the steps on this official support page and to read all about refunds eligibility here.

Hope this helps.

Let me know if you need anything else 🙂