Charged twice on full price AND student price

[cherrysun606]

Plan

Premium Student

Country

New Zealand

Device

iPhone 8+

Operating System

My Question or Issue

My devices were all logged out on the day that I was supposed to be charged for a full price subscription. I entered all my email addresses into the "forgot password" page and none of them were found (I did check my spam folders). Upon trying to log in with Facebook, a message appeared saying I did not have an account linked to my Facebook account.

So I registered a new account and activated Premium for students on this one.

However, I have found that I have been charged twice on the SAME day:

1. "Spotify P0C1" on bank statement for the student price

2. "Spotify P0C2" on bank statement for the full price

[Billy-J]

Hey @cherrysun606, thanks for reaching out to the Community!

I'd recommend checking out Spotify's refund policy under 'Overcharged for the student discount' section for what to do next. 

Have a great day 🙂