Charged twice on wrong bank account

[HannahSue]

I have been being charged twice for Spotify Premium for many months and I have had no success in fixing it. I recently changed my bank and switched my bank account information, but I am still being charged twice on my old bank account and not on my new bank account. What can I do to fix it?

[JuanCamilo]

Hey @HannahSue and welcome to the Spotify Community!

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.