Charged twice per month

[robertoen]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Brunelicia]

Hi @robertoen ,

Welcome to the Community!

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps!

[robertoen]

Hello, i have upgraded to family, and have been charged for both Premium and family.

[Brunelicia]

Hi,

It sounds that you may have a second account with the Premium Plan active on it. If you upgrade from Premium to Family, you'll just upgrade your subscription, not generate a new one on the same account.

I recommend you to check out this article to check if you have another account with the Premium plan active.

Let me know how it goes 🙂