Charged twice per month

Reply

Charged twice per month

robertoen
Casual Listener

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

3 Replies

Re: Charged twice per month

Rock Star 11
Rock Star 11

Hi @robertoen ,

 

Welcome to the Community!

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps!

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Charged twice per month

robertoen
Casual Listener

Hello, i have upgraded to family, and have been charged for both Premium and family.

Re: Charged twice per month

Rock Star 11
Rock Star 11

Hi,

 

It sounds that you may have a second account with the Premium Plan active on it. If you upgrade from Premium to Family, you'll just upgrade your subscription, not generate a new one on the same account.

 

I recommend you to check out this article to check if you have another account with the Premium plan active.

 

Let me know how it goes :)

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS