Charged twice this month?

Solved!
Reply

Charged twice this month?

lexicat101
Casual Listener

I upgraded from a Premium subscription to a Premium for Family subscription this month. I appear to have been charged twice as follows:

 

- My normal Premium charge of £9.99 was taken on 8th April

- My new Premium for Family charge of £14.99 was taken on 29th April

 

Can anyone tell me why this is, please? When I log into my account it just says I have the one Premium for Family account.

 

Is it because my Premium for Family renewal date falls before my Premium renewal date (ie. on the 29th rather than the 8th of the month), meaning they've crossed over somehow? I just want to make sure I don't get charged twice going forward.

 

Cheers,

Dan

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Peter
Spotify Legend

Hey @lexicat101,

 

Just to follow up on what @A_Musicophile said, there's a useful Spotify Answer on this exact topic which you can check out here.

 

Make sure to scroll down to the heading that reads I want to upgrade to Family, but I'm already on a Premium subscription. How will I be charged?

 

Hope that helps! Let us know if you have any further questions 😉

View solution in original post

5 Replies

A_Musicophile
Community Legend
Hi Dan,

Seeing as you have made the switch to a family premium arrangement, it's probably charging you because you have switched to a new service i.e. the payment for the previous premium subscription will not roll over to your new family plan payment. Is the new family plan under the same email address as the premium alone or is this plan under a different email address?

Best,

A

A_Musicophile
Community Legend
Also, from now on, the 29th of each month is when £14.99 only should be taken from your bank account.

lexicat101
Casual Listener

Thanks for the reply! It's all stayed under the one email address: I just updgraded from premium to Family on the same account.

Solution!

Peter
Spotify Legend

Hey @lexicat101,

 

Just to follow up on what @A_Musicophile said, there's a useful Spotify Answer on this exact topic which you can check out here.

 

Make sure to scroll down to the heading that reads I want to upgrade to Family, but I'm already on a Premium subscription. How will I be charged?

 

Hope that helps! Let us know if you have any further questions 😉

View solution in original post

lexicat101
Casual Listener

Thanks, Peter!

SUGGESTED POSTS