Help Wizard

Step 1


Charged twice this month

Charged twice this month

Hi, I attempted to cancel my premium but it renewed the day before i did. 


I have now joined a family account and have therefore been charged twice for this months subscription. 


Can you please refund me the charge made on my card.

1 Reply

Hey @shaned90, welcome to the Spotify Community!


In this case, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.

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