Charged twice - two another payments

[Veruna00]

I have been charged twice this month . I have spotify premium and my
payment is 7,99 eur, but this month it was 7,99 and 5,99 eur at the same time. Why? Thank you so much. VERONICA

[Jacob]

Hey @Veruna00, welcome to the Spotify Community!

Did you receive email confirmations for both of these payments?

Looking forward to your response 🙂

[Veruna00]

Hi Jacob 🙂
Thaks for reaction.
No. I have just one email confirmation for the first payment (this payment is regular and ok) but for second payment I don't have and information and email...

[Jacob]

@Veruna00,

It sounds like the second charge might be a mistake/pending charge, which means it should be canceled shortly. Can you check back in a couple days and let me know if the charge is still there? If it is, I can try to help you get a refund from Spotify.

[Veruna00]

Yes I can 🙂 OK thank you !

I'll let you know.

[Veruna00]

Hi Jacob

So there is no any change. The charge hasn't corrected. Could you help me please? What do I do?

Thanks

Veronica

[Jacob]

@Veruna00,

Both of the charges are still there?

[Veruna00]

Yes, both of them.

[Jacob]

@Veruna00,

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

[Veruna00]

Ok
I've written them a message on facebook.
Thank you 🙂