Charged twice - two payments set up - one through iTunes and one through PayPal.

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Charged twice - two payments set up - one through iTunes and one through PayPal.

Newbie

I was unable to play access my account at the end of last month as I was told I had to update my payment method for my premium acoount. I was paying through iTunes $14.99/month. I updated my payment method to Paypal. I was charged $11.99/month. I just checked my bank statement and I have been charged via both payment methods - PayPal on the 24th of March 2017, iTunes on the 3rd of April 2017 and my Spotify accounts says it plans to deduct $11.99 via PayPal again on the 24/4/17. How do I resolve this issue so that I am not charged twice for April? Thank you.

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Re: Charged twice - two payments set up - one through iTunes and one through PayPal.

Rock Star 24
Rock Star 24

Hey @AMB1990

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
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