Charged twice?

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Charged twice?

1223778525
Newbie

So I just tried to subscribe back onto Spotify for some music while I’m studying and going to the gym. I tried to sign back up with the student discount promotion but that failed. So I tried again and went with the normal $9.99+. Looked at my bank account and it says I was charged an extra $5.00+ for Spotify. I would like this problem solved. If someone could contact me, seeing as though you guys don’t have a way to directly contact support. Thanks. 

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Re: Charged twice?

Rock Star 24
Rock Star 24

Hey @1223778525,

 

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

MaximRock Star 24
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