Charged twice

[irish4]

Hi,

I pay 14.99 euros per month for Spotify Family. This month I was charged the usual 14.99 and then an additional 9.99 as a separate transaction on top. What is this and how do i get my money back? Its not listed on my payment list in my account but comes under Spotify on my credit card statment just like the other transation. 

thanks!

[OneByBoo]

Hi there @irish4,

thanks for reaching out to the community !

It seems like you might have a second account running.

In order to figure that out, please use this help page to locate all accounts listed with your details.

In addition, you can visit this info page to gather all you need to know of Spotify's refund policy and this cancelation help page to do it correctly.

Let me know if you have any further questions 🙂