Charged when I'm on a free account

[Georgiaharvey]

I have a free account, and I went to upgrade to a Student Subscription and I wasn't able to verify that I was a student, and it had still charged me $5.99, will it continue to charge me $5.99 every month because in my account settings it doesn't say that I am on a premium membership ?? And if so am I able to get like a refund ?? Also does Spotify have like a number I can call because when I emailed them they didn't really help they just led me to here

[Maxim · Accepted solution]

Hey @Georgiaharvey,

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.