Help Wizard

Step 1




  • Why was i charged for premium but my account says free even though you charged me for this month on July 7th at 4amNone of the below information is required. However, the more you provide the easier it will be for us to try and help.






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


1 Reply

Hey @Twistedcat19,

Thanks for posting on the Community 🙂

It's possible that you signed up for Premium using a different account. You can try signing in using any information you frequently use online to check if that’s the case. Note: Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these to find out if you may have another account.

If you can't find the Premium account, you can always contact our Customer Support team. They can help you verify the charge. You can find how to contact them here.

Hope this clears things up. If you have any questions or need anything else, the Community is here for you. 

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