Charger but not getting premium

[ivochip]

Plan

Premium

Country

Slovakia

Device

iPhone 8

Operating System

iOS 10

Hi guys so my issue is that i got charged for premium from my debet card but still didnt get it. I checked some old topics about same problem and try to check if i don't have multiple accounts or something. I only have one "ivochip" which is also connected to my facebook. I checked my mail etc just in case that I have some hidden account that i dont know about but i didnt find anything. Its still showing that my account is just free - same in pc and phone. Could you please check for which account i got charged and why im not getting my premium? Thanks

[Katerina]

Hey there @ivochip 🙂

Thanks for reaching out! 

In this case, we'd recommend making sure of the following first:

• Log out and back into your account
  
  Occasionally this is necessary to force a sync of info between your device and our account system
   
• Check the status of your subscription
  
  Go to your subscription page and check that your account is indeed on Premium. 

Let us know how it goes!