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Cleared cache and saved data but i still have premium

Cleared cache and saved data but i still have premium

Plan

Premium

Country

 

Device

LG Stylo 2

Operating System

Android 7.0

 

My Question or Issue

 I wanted to cancel my premium plan so i clicked delete cache and saved data. But then it logged me out, but i also can't remember my password for that account. But i also can't remember the login info for my gmail account that i used for the spotify account. So i just created another account with another email and got premium. I looked up my previous profile and all the playlists that i made were still there. Does that mean i still have premium on that account??? Because then that means I'd be paying for 2 accounts even though I'm only using one.

Reply
1 Reply

Hey @-0481ct_83zlh, welcome to the Spotify Community!

 

If you didn't cancel the renewal of the subscription of your first account before subscribing to Premium in the second account you mentioned, it's possible that your subscription is still active in the first one.

 

In this case, we'd like you to try accessing your first account. Even though you don't have access to the email address attached to it, you should be able to log in by using the username you created with for that account and the password. If your first account is linked to your Facebook profile, you should be able to access to it with the Log in with Facebook option. Once you're able to access your first account, you  can cancel the subscription with these steps.

 

Let us know if you can do it. Have a great day!

JulianModerator
 
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