Cobrança errada

[EdsonFilho98]

Oi, meu plano é o universitário, de R$8.50, mas cobrou R$ 16.90 esse mês. Veio errado !! Como podemos resolver ??

[Xenia]

Hi @EdsonFilho98,

Thanks for reaching out in the Community! We hope you don't mind us answering in English 🙂

Sorry to hear that you've been paying more than expected for your Premium subscription. We're happy to shed some light on the situation.

Premium Student is valid for up to 12 months from the date you subscribed. Unless renewed in time, your subscription automatically continues at the standard rate for Premium Individual. You can always check the status of your subscription on your account page, under Your plan.

We send you an email when your student discount is about to expire, so that you can renew your student status in time. If you haven't received any notification form us, make sure you entered the correct email address on your Spotify account.

In order to renew the discount, you can either log into your college/uni's portal or upload proof of your enrollment, to verify your Student status again. 

If you upload proof of enrollment, you need to wait for SheerID to email you with your eligibility status. This can take a few days. When you try to reapply for the discount again, while your verification is still in process, you'll see the message that this offer has already been used.

Check your email inbox for a confirmation from SheerID to activate your discount. If you don't hear back from them, you can also get in touch with the team from SheerID here, so that they can check your status again.

Hope this helps! Give us a shout if you have any further questions.