Cobrança indevida de 10 reais após troca de cartão.

[Augustosiq]

Plano 

Prêmio

Minha pergunta ou problema

Esta semana alterou a forma de pagamento da minha conta premium, e apareceu uma cobrança de R $ 10,00 reais no no meu cartão de credito. Espero que esse valor seja estourado, visto que não é cobrar pela troca de cartão. 

[JulianA_Bogota]

Hey @Augustosiq, thanks for writing!

We hope you don't mind us replying in English. If you haven't received a receipt from Spotify to your account's email address, it's very likely that it's just a pending charge that happened when your payment details were updated. There's more info about this here.

If you'd like to receive additional help in Portuguese, our customer support team could give you a hand. You can get in touch with them here, or via social media channels on Facebook and Twitter.

They'll reply to your message as soon as possible.

Have an amazing day 🙂