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Cobro en dólares a suscripción contratada en soles

Cobro en dólares a suscripción contratada en soles

Plan

Premium para estudiantes

Country

Perú

 

Buen día, mi duda o problema es que contraté el plan Premium para estudiantes en Perú cuyo costo es de S/11.90 (moneda peruana), pero en mi estado de cuenta del banco BCP se me está cobrando en dólares(USD). Ellos(BCP) me dicen que es Spotify quien hace la conversión y por eso me cobran en dólares, pero en los recibos de Spotify siempre me sale el cobro en soles (S/11.90). Necesito saber si Spotify hace esa conversión o no. Gracias.

spotifyPagos.png
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6 Replies

Hi there @BalboaV,

 

Thanks for posting! We hope you don't mind us responding in English since this is the official language of the Community.

 

It's worth mentioning that Spotify is an international company and payments can be processed outside of your country of residence. As a company we have no manual control over the bank's decisions about debit/credit card purchases in foreign countries. Additionally, we are not responsible if there are any taxes banks charge for foreign transactions as this depends on the bank you use and other international agreements.

 

Hope this info is helpful and we're here if you need help with anything else.

IvelinaModerator
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Buen día,

Gracias por responderme,

Solo quiero que quede claro algo, Spotify cobra el monto y en la moneda tal cual indica en la suscripción contratada, cierto?

Es decir, Spotify solo cobra los S/11.90 (en soles) por mi plan Premium para estudiantes y nada más, pero es el banco quien está haciendo esa conversión o cobro adicional en dólares, correcto?

Hey @BalboaV,

Thanks for the questions!

We had a look at the screenshot you sent, which is related to your Spotify payments, so we assume you mean Spotify and not Netflix.

However, the best thing would be to double-check with your bank in this case. They should be able to provide you some more details about the payments.

Should anything else appear, the Community is here for you.

Cheers!

MariaModerator
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Buen día.

Sí, me equivoqué por la prisa. Me refería al cobro que me hace Spotify por el plan Premium para estudiantes de S/11.90 en mi anterior mensaje.

En ese anterior mensaje solo quería que me aclaren que lo único que cobra Spotify son los S/11.90 del plan ya mencionado y que si hay un cobro de más eso lo estaría realizando el banco y no Spotify.

 

Disculpen la confusión del anterior mensaje y, por favor, me responde a esta última consulta.

Muchas gracias por su tiempo.

Hey @BalboaV,

 

There shouldn't be any extra charges if you're not seeing any, but we can't guarantee this as we can't oversee what your bank does 🙂
In this situation, the best course of action would be to reach out to the bank and ask them directly as @Maria has suggested.

For any further questions that may come up after this - feel free to reach out to us again anytime!
We'd be happy to help 🙌🏼 
 

VasilModerator
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Spotify mentions on its web Page that not makes convertíon. But doesn't show the posibility of pay in USD, only on local money. 

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