Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Como borro las descargas de un dispositivo que no tengo ahora

Como borro las descargas de un dispositivo que no tengo ahora

Ya no tengo algunos dispositivos y no puedo descargar música en mi nuevo teléfono
Reply
1 Reply

Hey there,

 

Thanks for reaching out here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.

 

You can download as many as 10,000 songs on each of up to 5 different devices. Usually when you have access to the devices, you can remove the downloads either from the Spotify app (Settings > Remove all downloads) or by clearing the app's cache and data.

 

In case you no longer have access to one of these older devices, where you had downloaded music, you can instead get in touch with the folks over at Customer Support who'll be able to remove them remotely. You can reach them here.

 

On another note, we can confirm that if you don't go online at least once in 30 days on a specific device, your downloads will be removed automatically. With that being said, you can just wait for the 30 days to pass and you'll be able to download again 🙂 


More info about Offline listening you can find in this support article. 

 

Hope this helps. If you need a hand with anything else, the Community is here for you.

 

Cheers! 

LyubkaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts