Como solucionar problema de pago de Spotify

[maria54]

hola buenas noches! MI cuenta esta pausada y el dia de hoy pague mi cuenta premium por medio del oxxo, pero aun continua pausada, por qué?

[Luke]

Hey @maria54,

Apologies for the late reply, but maybe I can still help 🙂

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!