Compte premium non récupéré au changement de téléphone

[Clothilde26]

Bonjour, je viens de changer de téléphone et depuis quand je me connecte à spotify il me dit que je suis en spotify free alors que j'ai un compte premium étudiant.

Comment faire pour le récupérer ?

Merci d'avance pour vos réponse

[Billy-J]

Hey @Clothilde26, welcome to the community! 

I hope you don’t mind me replying back on English.

You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. 
You can check to see if you have any other accounts with Spotify.

If that doesn’t help, I’d recommend checking out this support article for the next steps to take. 

Keep me posted 🙂

[dbroc]

Hi
**bleep**ed up
This is an inacceptable spotify BUG!!!
Accounts has nothing to deal with this. I have exactly the same problem. I change my mobile then, every device I have loss the feature my lonely premium account!!!!
Please provide us for A REAL HELP because we are paying for NOTHING!!!

[Vasil]

Hey @dbroc,

Sorry to see this has happened.

As we can't view your accounts from the Community, I would advise reaching out to our support folks.
They can check what has happened and will be able to help out 🙂

Keep us posted on how things go!

[dbroc]

Thanks Vasil.
Please try to make a more intuitive webiste so that we can finf by ourself this kind of support page easily and quickly... (never seen even after hours searching...)
I see there is no phone for support, only contact form?
Pfffff...