Conflicting gift card expiry information

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Conflicting gift card expiry information

lemeneline
Casual Listener

Hi there, I've looked everywhere I can but can't find a specific answer to clear up this confusion:

 

In the T&C for gift cards (https://www.spotify.com/us/legal/gift-card/) it says clearly that "cards do not expire, and no inactivity fees or service fees apply."

 

On the support website, however, it says that "gift cards are valid for 12 months from date of purchase." (https://support.spotify.com/us/account_payment_help/subscription_information/spotify-gift-cards/)

 

So which is it? Can I sit on a gift card that I purchased online for more than a year or do I have to use it within that year? If it is the latter, I suggest you make that more clear in your T&C because it's quite confusing.

 

Thanks for the help!

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Re: Conflicting gift card expiry information

Rock Star 16
Rock Star 16

Hey @lemeneline!

I've had an update from the teams backstage and they've said that you're gift cards in the US have no expiry date! 

The right folks have been notified about the error in the information that you read and are looking to amend this as soon as possible! 

If you need anything else, let me know 

/es

EthanS1Rock Star 16
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Re: Conflicting gift card expiry information

Rock Star 16
Rock Star 16

Hey @lemeneline!

I'm going to get this passed across to the right folks at Spotify to get a clarification on this for you! 💬 

 

I'll be back as soon as I get a response! 

 

/es

EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
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Solution!

Re: Conflicting gift card expiry information

Rock Star 16
Rock Star 16

Hey @lemeneline!

I've had an update from the teams backstage and they've said that you're gift cards in the US have no expiry date! 

The right folks have been notified about the error in the information that you read and are looking to amend this as soon as possible! 

If you need anything else, let me know 

/es

EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Conflicting gift card expiry information

lemeneline
Casual Listener

Hi @EthanS1, thanks so much for all your help! I appreciate it a lot.

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Re: Conflicting gift card expiry information

mit_sp
Visitor

I don't see it resolved on the website, adding to more confusion.

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Re: Conflicting gift card expiry information

Rock Star 16
Rock Star 16
Hey @mit_sp,
Apologies, This has been logged internally and I have requested this is expedited.
Thanks for letting me know!
EthanS1Rock Star 16
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Re: Conflicting gift card expiry information

Rock Star 16
Rock Star 16
Hi All,
This issue has now been fixed, if you are not seeing the fix then I'd recommend following your browsers instructions for clearing your cache and cookies and then restarting your device!

Take Care,
/es
EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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