Contínuas falhas no método de pagamento

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Re: Contínuas falhas no método de pagamento

Alex
Moderator
Moderator

Hi @Kau3,

 

Thanks for the reply.

 

Can you let us know exactly what troubleshooting you've gone through until now? 

 

It's also a good idea to check with your bank if foreign transactions are allowed on the card. 

 

We'll be on the lookout for your reply.

AlexModerator
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Solution!

Re: Contínuas falhas no método de pagamento

Novy
Moderator
Moderator

Hey folks, 

 

Thanks for reaching out to the Community. 

 

These errors can be caused by different factors. We'd recommend making sure that your payment method has been issued in the same country as your Spotify account, that it has sufficient funds and that all details are correct. 

 

If everything is correct and you still have issues, you could try using an incognito window or waiting a few hours and then trying again.

 

Lastly, if none of the above work, you can always reach out to our Support team here. They'll be happy to help further by checking your account to see what might be causing this issue. 

 

Hope this is helpful. 

 

Cheers!

NovyModerator
 
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