Help Wizard

Step 1


Crashed during payment

Crashed during payment



I tried to subscribe to the Student's offer, so I verified my account as a student with SheerID. But all of a sudden, my browser crashed. From now on, it is said that I've already used the student offer once, however, I haven't actually subscribed. I tried to stat over, but it seems that I can't, my Student's offer is considered as unavailable. 




1 Reply

Hey @jlndt and welcome to the Spotify Community!


In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.


Let us know how it goes and if you have any other questions.

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