Credit Card Banned?

[ThiagoCorrea84]

I had a montly subscription.

My credit card reached its maximum limit, therefore, I kept being charged by Spotify but the payments didn't take place.

My subscription was automatically canceled after some time.

Now I want to subscribe for premium again, but Spotify is not accepting my credit card number.

I ask:

1. Has my credit card been banned?
2. If yes, can it be unbanned?
3. Wasn't it easier to just set things square and pay for any service I occasionally used without paying, due to my credit card's lack of limit?

Every credit card has a limit, and I'm ashamed I couldn't manage mine properly. I had an emergency call in a foreign country --someone committed a crime against me-- and I had to spend everything I had to solve the problem and get back to my country.

I'd like to simply solve, pay for it and use the service, I wouldn't like to create a whole new credit card just to be able to use Spotify.

Thank you, friends!

[MattSuda]

Hey @ThiagoCorrea84

I suggest you contact support so they can help you with this problem

You can copy and paste the message you posted here so that you do not have to retype it.

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.