Credit card issue

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Credit card issue

MartyJR
Newbie

Hi.
Spotify recently showed me that my account payment method needs to be updated. I wanted to switch to the family premium so I canceled the premium subscription. When I tried to subscribe to family premium it said the payment didn't go through.
I tried 2 credit and 1 debit card. All of them have money, none of them are expired and my location is set to the country that the cards come from.

I also tried subscribing to premium again with no luck.

1 Reply

Re: Credit card issue

Rock Star 17
Rock Star 17

Hey @MartyJR,

Apologies for the late reply, but maybe I can still help :)

 

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!

LukeRock Star 17
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