Credit card issue

[MartyJR]

Hi.
Spotify recently showed me that my account payment method needs to be updated. I wanted to switch to the family premium so I canceled the premium subscription. When I tried to subscribe to family premium it said the payment didn't go through.
I tried 2 credit and 1 debit card. All of them have money, none of them are expired and my location is set to the country that the cards come from.

I also tried subscribing to premium again with no luck.

[Luke]

Hey @MartyJR,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!